Terms of Service

The Customer acknowledges and agrees that the availability of our vehicle tracking software (or relevant parts thereof) is dependent upon systems, technologies and other factors which are beyond our control including but not limited to mobile communication networks, Global Positioning System technologies (GPS) and General Packet Radio Service technologies (GPRS) operated by third party providers and the Internet and interconnected systems. Due to the nature of such technologies, systems and other factors, problems including but not limited to, outages, link failures, power difficulties, network overloads, signal degradation and topographic, electromagnetic and other interferences and government intervention may have an adverse effect on the availability of our vehicle tracking services.

While we endeavour to ensure that the vehicle tracking software is normally available 24 hours a day and to mitigate where possible the adverse effects of the problems referred to above, we shall not be liable in any way for loss(es) suffered as a result of any such problems or if for any other reason the vehicle tracking software or any part thereof is unavailable to the customer at any time or for any period and access to the vehicle tracking software may be suspended temporarily and without notice as a result of such problems or for any other reasons beyond our control.

The customer acknowledges and agrees that while we endeavour to ensure that the information on the vehicle tracking software is correct and free from technical, typographical or other inaccuracies, we do not warrant the accuracy and completeness of the material and in particular in relation to the various reports. Data transmitted from the vehicle tracker unit may be compromised, lost or corrupted in transmission due to factors beyond our control (including but not limited to failures in mobile, GPS and GPRS technologies operated by third parties). We do not warrant that the material on the vehicle tracking software is current or “real time” and the Customer acknowledges that it may be out of date and that we make no commitment to update such material. The material on the vehicle tracking software is provided “as is”, without any conditions, warranties or other terms of any kind. We shall have the right at any time to temporarily suspend access to the vehicle tracking software without notice for the purposes of maintaining or repairing the vehicle tracking software or any part thereof; and to make changes to the functionality, presentation, features, modes of access and material content in relation to the vehicle tracking software at any time without notice to the customer.

Online payments

You will need to maintain a balance of funds on your account if you’re on a PAYG tariff. Each device on your account will deduct the relevant amount specified on the tariff on the first day of every calendar month. If there are insufficient funds in your account, your device/s will be suspended automatically. Adding credit to your account will reactivate a suspended device but there may be a delay of upto 24 hours before the device reconnects due to the SIM card needing to establish a new data session.

Tariff pricing is per calendar month so if you reactivate a suspended device part way through the month you will still be charged for the full month. 

A customer may set the ‘Autopay’ feature to automatically charge a credit/debit card when the account balance reaches a specified level. It is the customers responsibility to set the correct charging parameters in the online account.

If the customer has a dispute regarding any payment, the customer will in the first instance contact our customer support team to resolve the issue. You can contact our support team using the ‘Help’ button when logged into your account.
Severability

In the event any one or more of the provisions of these terms & conditions shall be held to be invalid, illegal or unenforceable, the remaining provisions of these terms shall be unimpaired and the terms shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision.